Address
0162, 49a Chavchavadze avenue, Tbilisi Georgia
Work Hours
Monday to Friday: 10AM - 7PM
By Silk Technology
By Silk Technology
Our Products
Nexus AI Systems
Customer Experience & Process Automation
Enterprise-grade AI systems designed to improve customer experience, increase operational efficiency, and unlock the full value of organizational data.
Tinatin
Silk Bank’s AI Customer Assistant
AI assistant integrated into Silk Bank mobile app, handling 65% of all incoming requests with 24/7 automated support.
AI Titi
Internal Marketing Intelligence in Slack
Natural-language access to customer insights and data analytics directly within Slack, eliminating the need for dashboards or analyst support.
Knight in the Panther’s Skin AI
Cultural Heritage Reimagined
Georgia’s national epic transformed into an interactive, modern experience through AI-based storytelling and digital preservation.
Enterprise AI Platform
Nexus AI Systems
Customer Experience & Process Automation
Overview
Nexus develops enterprise-grade AI systems designed to improve customer experience, increase operational efficiency, and unlock the full value of organizational data. Built on a secure AWS architecture, our solutions meet the reliability, compliance, and scalability standards required by banks and large enterprises.
- End-to-end automation for customer interactions
- Faster internal workflows and decision processes
- Natural-language access to complex data insights
- Seamless integration into existing financial infrastructures
Use Cases
AI-Powered Customer Support
Automate high-volume inquiries across digital channels while maintaining service quality.
Operational Optimization
Accelerate processes such as onboarding, KYC checks, and credit decisions.
Data Intelligence
Enable business teams to generate insights using natural language prompts — no BI or SQL required.
Enterprise Integration
Connect AI capabilities to core banking systems, CRMs, and cloud services.
Tinatin
AI customer Assistant
Overview
Tinatin is the AI assistant integrated directly into the Silk Bank mobile app. She provides fast, accurate support by answering customer inquiries, guiding users through banking features, and resolving routine issues without requiring human intervention.
Automated App Support
Handle day-to-day customer questions with consistent accuracy.
Product Education
Explain financial products in a clear, easy-to-understand format.
Issue Resolution
Manage tasks like password resets, transaction explanations, and navigation help.
Operational Efficiency
Reduce support center volume and improve service availability.
Internal Intelligence Tool
AI Titi
Internal Marketing Intelligence in Slack
Overview
AI Titi is an internal tool that allows the Nexus team to access customer insights directly within Slack. It converts natural language requests into SQL queries against the Customer Data Platform.
- Create customer segments using natural language
- Automated SQL query generation and execution
- Instant insights delivered inside Slack
On-Demand Segmentation
Quickly identify target customer groups
Campaign Optimization
Access performance and behavioral data
Funnel & Cohort Analysis
Track engagement and growth trends
Knowledge Access
Pull product specs, documentation, and policies
User Behavior Analysis
Analyze historical user actions (clicks, purchases) to uncover patterns
Cultural Heritage Project
“Knight in the Panther’s Skin” AI
Cultural Heritage Reimagined
Overview
Nexus has reinterpreted “The Knight in the Panther’s Skin”, Georgia’s national epic, through advanced AI-based storytelling. This project transforms the 12th-century masterpiece into a rich, interactive, and modern experience.
- AI-assisted reinterpretation and modernization
- Interactive digital storytelling with multimedia elements
- Modern accessibility designed for diverse platforms
Use Cases
Education
Support schools and universities with a contemporary approach to teaching classical Georgian literature.
Cultural Preservation
Digitize, reinterpret, and preserve historic heritage works for long-term accessibility.
Tourism & National Branding
Present Georgian culture innovatively through digital experiences that attract and educate visitors.
Creative Production
Enable new media forms such as animations, visual content, exhibitions, and interactive narratives.
Why This Matters
“The Knight in the Panther’s Skin” is a cornerstone of Georgian identity. By using AI to generate not only textual reinterpretations but also diverse multimedia data, Nexus brings this epic’s enduring spirit to life.
This approach exemplifies how AI can serve as a powerful tool in cultural preservation and creative innovation.
Built on AWS Infrastructure
Our robust data lakehouse, built on AWS, provides the foundation for advanced AI capabilities
Amazon Bedrock
AI agent capabilities
Amazon SageMaker
ML models deployment at scale
AWS Glue
Serverless ETL
OpenSearch
Vector search for RAG pipelines
Amazon QuickSight
BI dashboards
Amazon Transcribe
Speech to text audio transcription