IT Support Specialist

Nexus is offering a position of IT Support Specialist, providing valuable opportunity to join and contribute to our growing team.

About us: Nexus modernizes banking systems and helps non-financial companies enter the fintech
space as official AWS partner. Our core values – Trust, Respect, Simplicity, and Passion – shape our culture and drive collaboration and innovation.

What you’ll do:

〉 Review and verify incoming technical issues and support requests.
〉 Analyze system logs to identify root causes.
〉 Collaborate with Project Managers and Software Developers to discuss and resolve technical
details.
〉 Track, update, and manage support tickets in the system.

Qualifications:

〉 Proven experience in IT support or a related role.
〉 IT Skills:
o Strong understanding of how web and mobile applications work (frontend, backend, database).
o Understanding how RESTful APIs work (GET, POST, PUT, DELETE).
o Reading and testing APIs using tools like postman or Swagger.
o Navigating applications logs to identify issues (errors, timeouts, failed requests).
o Strong SQL skills (SELECT, JOIN, WHERE, INSERT).
o How OAuth2, JWT tokens, and session-based auth work.
〉 Soft Skills:
o Organizational and time management skills.
o Proactive mindset.
o Communication skills.
o Excellent problem-solving skills.
〉 Language Skills: English language

Position Overview:

〉 Job Title: IT Support Specialist
〉 Starting Date: ASAP
〉 Work Schedule: Full-time, flexible
〉 Work Arrangement: Hybrid

In case you’re interested in this position, please send your resume to mariam.jangveladze@nexus.ge and ana.kartozia@nexus.ge. We will review your application and get back to you shortly.
We can’t wait to welcome you to Nexus!